What kind of role is recommended for managers in community organizations such as chambers of commerce or convention and visitors bureaus?

When conducting a SWOT analysis, questions such as “What trends could boost demand for our services and products over the next several years?” “How might technologies help us” and “What changes could occur that might benefit our operation?” aim to identify which SWOT focus?

Listening like a professional includes handling callers that become angry or rude. What techniques can be used to help manage these types of calls?

Health care fraud alerts are issued by the A) Inspector General of the Department of Health and Human Services. B) Attorney General of the United States. C) Surgeon General of the United States. D) Postmaster General of the United States

Active euthanasia A) is illegal in all U.S. jurisdictions. B) erodes the ethical basis of the medical profession. C) A and B. D) none of the above.

A system designed to provide care and supportive services to terminally ill patients and their families is called a A) hospital. B) hostel. C) hospice. D) all of the above.

Dr. Elisabeth Kübler-Ross is known for her study of A) quality-of-life issues. B) stages of death and dying. C) functional living index. D) hospice care.

Giving organs to patients who will benefit the most is called A) social utility. B) justice. C) lottery. D) first come, first served.

The ruling in the 1973 Roe v. Wade case stated that A) during the first three months of pregnancy, the decision to have an abortion is between the woman and her physician. B) in the second trimester if the fetus is viable, abortion could be prohibited except when necessary to preserve the life or health of the mother. C) in the third trimester states could regulate or prohibit all abortions except to save the life of the mother or to protect maternal health. D) all of the above.

A person appointed by the court to speak on behalf of an incapacitated party is called the A) respondeat superior. B) guardian ad litem. C) surrogate. D) agent.