Employee morale can be supported when communicating to employees about major events that affect them and their jobs by delivering the news _______.

In denial messages you must establish the proper tone and use you statements such as You would have known that cash refunds are not available if you had read the receipt.

In which part of a persuasive request should you build interest, explain the purpose of the request logically and concisely, prove its merit, and reduce resistance?

A summary should condense a report or article by what percentage?

A manager’s goals in writing a persuasive memo to employees using the indirect strategy are to present a strong but honest argument and to avoid manipulation or trickery.

Providing an explanation or reason for denying the request is important because doing so _______.

Feasibility reports answer such questions as Will this plan or proposal work?

In which part of a persuasive request message should you motivate action? 

A summary should be as long as necessary to ensure that all illustrations, examples, and references used in the report or document are included within the summary.

As an employee, you should avoid responding to customer complaints on Twitter, Facebook, or other forms of social media because the audience is potentially too large.