An accurate history of slavery in the United States and in the British North American colonies would include reference to which of the following and why?

innamorarsi

perso

preso

tenere

After developing a position strategy, _______________ content must be created to convey the position strategy to customers.

Which of the following is an example of a statement from a CEO that encourages a positive recovery management culture? 

Mary and her friend are starving during a road trip to visit her sister. They pull over and discover a “Hole in the wall” restaurant. It doesn’t look very fancy, but they are starving and will eat anything at this point. Surprisingly, it is the best food either of them have had in a long time and when their waiter hears they are traveling, gives them a list of restaurants he suggests on their way. This is an example of ____________________.

Professional service providers should display a professional image. Which of the following items establish a professional image? 

____________________ is when customer expectation matches customer perception.