If, for example, a patient file is left open and unattended, you would need to speak with that employee directly about the problem. What approach to conflict is this?

Which of the following is NOT a good way to improve scheduling of patients?

If two employees are having a conflict over who is supposed to do a specific job, the office manager might act as a 3rd party to help them work through and resolve it by offering compromises. What approach to conflict is this?

How would you handle an emergency call that comes into the office?

This is a list of topics to be discussed at an upcoming meeting.

Using a numbered list, provide 5 things that would be included in a patients medical record.

Ms. Smith called in and is giving you a history of all her problems for the last month. She won’t get off the phone call and you need to help some other patients. What should you do?

When would you use a charge-out guide or system?

This type of filing system would arrange folder by a theme or topic such as diagnostics files, disability claims, or utility bills.

Which is a good way to protect patient privacy when they “sign in” at the front desk?