This hospital comparison below relates to patient admission types.  In the comparison between 2012 and 2016 from a PI standpoint, which admission type would indicate growth and warrant consideration of more exam room allocation?

This technology allows organizations to store reports, presentations, profiles and graphics interpreted and developed from stores of data for reuse in subsequent organizations activities. 

A risk manager is called into evaluate a situation in which a visitor to the hospital slipped on spilled water, fell, and fractured his femur.  This situation was referred to the risk manager because it involves a: 

Change management is a group of _______________ used to help people understand the process of change and accept improvements in the way they perform their work.  

The change management process involves working the changes in a series of steps.  Put these steps in the most logical order.

Why do you think it is important to celebrate the successes when big changes have occurred within an organization?  

The stage of project team development in which conflicts emerge is called _____.

Briefly explain what this tool is used for in Change Management?  

There are six critical areas that need to be addressed in a healthcare organization’s emergency operations plan (EOP).  Name at least 3 of them.

This technique promotes systems thinking and includes the use of flowcharts to define high-risk processes.