When making a claim or requesting an adjustment, what should be included in the opening of the message?

Company policies for resolving customer complaints include

Emotions often run high when negative messages are involved for both the sender and the receiver which makes high standards of ethics and etiquette important.

Condolence messages should

Which of the following would be considered a claim against a company?

A routine message should never include negative information.

Why should an apology be delivered quickly when an apology is included in a negative message?

If you have strong negative information to deliver as part of a positive message, you should

Besides the death of Lavender, what’s another reason reason Lt. Cross cries?

What is one of the things the men carry?