Internal and external factors affect every business decision that a company makes, and IT systems are no exception.​

Project managers always must be aware of the _____, so they can monitor the vital tasks and keep a project on track.

​In an interview, _____ encourage spontaneous and unstructured responses.

During the _____ of the systems development life cycle (SDLC), the IT staff maintains, enhances, and protects the system.​

​When conducting an interview, after asking a question, allow the person enough time to think about the question and arrive at an answer.

Feasibility analysis is an ongoing task that must be performed throughout the systems development process.​

Knowledge management systems use a large database called a(n) _____ that allows users to find information by entering keywords or questions in normal English phrases.​

In a preliminary investigation report, the _____ section is included in the report if supporting information must be attached.​

The Pareto chart, sometimes called a scatter diagram, is a problem solving tool.​

​When using fact-finding techniques, asking what is being done is the same as asking what could or should be done.