​Knowledge of a company’s formal and informal structures helps a systems analyst determine the people to interview during the systems analysis phase.

​When tasks must be completed one after another, they are called concurrent tasks.

The purpose of an interview, and of the preliminary investigation itself, is to convince others that a project is justified, not to uncover facts.​

​Generally, systems analysts review the work of other systems analysts, and programmers review the work of other programmers, as a form of peer review, in structured walk-throughs.

​The ability to manage information is the mark of a successful systems analyst and an important skill for all IT professionals.

Joint application development (JAD) is like a compressed version of the entire development process.​

​It is easier to assign dollar values to intangible benefits.

Many companies find that a trend called empowerment, which gives employees more responsibility and accountability, improves employee motivation and increases customer satisfaction.​

​When phrasing interview questions, a systems analyst should avoid _____ that suggest or favor a particular reply.

​Supporters of neutral locations for interviews believe that it _____.