Studies show about 25 percent of the workforce falls in the “difficult to work with” category.

It is acceptable to promise that the manager will return a call.

Agendas are not necessary when conducting small informal meetings.

Assets is a term commonly used for records.

An action list is a summary of priority items to be accomplished during a day.

You need to understand your audience.

Office politics, depending on how you react to it, can be helpful.

The US Postal Service suggests all envelopes be addressed in all caps and no punctuation appear in the entire address.

The first step in planning your presentation is to define the purpose.

If you have any difficulty setting up a meeting with other managers at our company’s facilities because of telephone tag or find some participants are traveling, consider using a schedule form.