Chapter 12 mentions the hotel’s liability for loss of property of non-guests. The chapter refers to the hotel owner as the bailee and the guest as the bailor; noting that when a hotel agrees to hold the non-guests property for safekeeping the hotel is legally a bailee and is generally bound by the applicable legal standard of care. This means the hotel may be liable for the non-guests’ property if it is damaged or lost.

An employer, supervisor, or manager can be charged under the fraud provisions of the Immigration Reform and Control Act of 1986 for assisting someone in providing false documents or in preparing a false I-9 form.

An employer must examine the documentation an individual presents to establish his/her identity and right to work in the United States within __________ of the day the person is hired.

If you were traveling to a casino hotel to gamble and had $5,000 with you, which option may be the best choice?

Laws have been enacted to control smoking. Which of the following may pertain to such laws?

When a catered event is cancelled, the outcome is usually determined by the terms of the contract, which may include deadlines, cancellation fees, or non-refundable deposits. Caterers may retain part or all of a deposit if the cancellation is close to the event date, especially if they have already incurred costs. They are generally expected to mitigate damages by trying to resell the service or reuse ingredients. In some cases, refunds may be allowed for cancellations due to unforeseen events, and consumer protection laws in certain states may prevent unfair or excessive fees. The specific rules can vary from state to state, so both the caterer and client should understand the applicable laws. Which statement is correct regarding cancelled catered events?

Ms. Allen arrives at a hotel and writes a check to cover her two-night stay. After she leaves, the hotel discovers that the bank will not honor the check due to insufficient funds. What occurred in this situation?

Susie is a college student pursuing a degree in hospitality management. She wants to work in hotel operations and eventually become a general manager. To guide her career, Susie writes a personal vision statement: “I will become a skilled and inspiring hospitality leader who creates exceptional experiences for guests while supporting and developing my team.” Susie reviews this statement regularly to help her set goals, make career decisions, and stay motivated. Which action by Susie best demonstrates the purpose of a personal vision statement?

Sweet Treats Bakery has been successful in the community for years. The owner, Ms. Lopez, decides to implement socially responsible practices by using locally sourced ingredients, reducing food waste, and donating leftover baked goods to a nearby shelter. She also holds free baking workshops for underprivileged children in the neighborhood. Which action by Ms. Lopez demonstrates social responsibility?

Ethics is the study or practice of what is right and wrong, or what is morally good and bad, guiding how people behave and make decisions. In a business or hospitality context, ethics involves making choices that are honest, fair, and respectful to customers, employees, and the community.