1.3 Choose a description from COLUMN B that matches a term i…
1.3 Choose a description from COLUMN B that matches a term in COLUMN A. Write only the letter (A–J) next to the question number (1.3.1 to 1.3.5) in the ANSWER BOOK, e.g. 1.3.6 K. COLUMN A COLUMN B 1.3.1 Learnerships A. process of monitoring business activities and measuring performance 1.3.2 Public relations functions B. measures the quality of the final product 1.3.3 National Skills Development Strategy C. provides training material for facilitators 1.3.4 Total quality management D. conduct research about employees’ needs 1.3.5 Strategy evaluation E. leads to a formal qualification linked to a specific trade F. improves access to training programmes G. process of developing and implementing the strategy H. Includes a training course with learning material as well as practical work experience I. aims at ensuring that customers’ needs are satisfied beyond their expectations J. releases regular, positive press statements about the business 5×2 (10) TOTAL SECTION A