Anna and Hans are both trying to convince their manager, Sam…
Anna and Hans are both trying to convince their manager, Samantha, to give them funding to go to a work-related conference in Hawaii. Anna uses facts and figures to explain to Samantha that the cost of the conference will be outweighed by the additional sales she’ll be able to bring in due to what she learns at the conference. Hans, on the other hand, reminds Samantha that they have been friends for over 2 years and he’s always been there for her. Therefore, he should be funded to go to the conference. Anna uses a(n) _______ influence tactic, while Hans uses a(n) ________ influence tactic.