This question is based on the following mini-case: A local c…
This question is based on the following mini-case: A local crafts outlet is losing sales. Gwen, the store’s owner, has contacted a Marketing research firm for help. They have suggested a variety of activities including the following: a survey of a random sample of the store’s customers, sending a researcher to another thriving crafts outlet 100 miles away to observe practices there and write a report, subscribing to a trade journal in the craft industry for new ideas, buying a copy of the local chamber of commerce’s economic report to see if the sales loss is general to the area, conducting a focus group of local citizens. Gwen has to decide which of these items would best help her and which she can afford. The survey of the store’s customers would be an example of __________ research.