Ava is a carpenter who makes basic and custom furniture. She…
Ava is a carpenter who makes basic and custom furniture. She also has an apprentice, Andrew, who recently completed his first solo project for a client. More specifically, Andrew built a custom dining room table and chair set and delivered it to the customer. Unfortunately, he made the table too long and now it does not fit in the customer’s dining room space. Andrew informs Ava, and she contacts the customer and apologizes for the error, on behalf of the company. She also offers the customer a 10% discount and plans to fix and return the table by the end of the week. Considering the systems process with types of control, Ava is using: