A manager at a store is training a new employee on using the…
A manager at a store is training a new employee on using the phone system. The employee must answer the phone with the proper greeting and log the call at the end before taking the next call. The manager uses BST training to tell the employee what to do, show them how to do it, give them an opportunity to practice in a role play setting, and deliver feedback. When the manager allows the employee to take a real phone call, the employee forgets to log the phone call before answering the next phone call. Given this scenario, which of the following types of feedback should the supervisor provide?