Luke’s cubicle neighbour, Leia, though an understanding and…
Luke’s cubicle neighbour, Leia, though an understanding and great coworker, talks loudly on the phone. Luke gets annoyed every time Leia’s phone rings. One day, he takes explains to her the impact which her speaking volume is having on his ability to concentrate. Seemingly offput by Luke’s assessment, Leia replies: “That’s just the way it is. You’re going to have learn how to deal with it.”It would appear that Leia is exhibiting a _____________ approach to conflict management.