A business analyst is working on a project to improve the cu…
A business analyst is working on a project to improve the customer support system for a telecommunications company. The current system has many issues, including long response times, inefficient ticket management, and poor customer satisfaction. The analyst has gathered feedback from users and stakeholders and now needs to conduct a comprehensive investigation into the system’s deficiencies to guide improvements. Which requirements analysis strategy should the business analyst use to systematically examine and understand the current system’s issues?