A client calls to schedule a wellness evaluation for a 5 yea…
A client calls to schedule a wellness evaluation for a 5 year old Yorkshire terrier dog. The receptionist logs in the appointment and sees in the appointment scheduling software that the dog is overdue for vaccinations and the client owes the practice $30 from a previous appointment. By mentioning these things prior to the client arriving for the requested appointment, the receptionist is most likely to be viewed as which of the following?