A hotel company outsources housekeeping, laundry, and food s…
A hotel company outsources housekeeping, laundry, and food service across multiple properties to outside contractors. Guest cleanliness scores are falling, and the regional manager has documented the problem twice. The contractor acknowledges the issue each time but does not change staffing because its margins depend on exactly those levels. The manager cannot directly hire replacement staff or redesign the contract on her own.Which structural weakness is most directly illustrated here?