A service station consists of two back-to-back stations S1 a…
A service station consists of two back-to-back stations S1 and S2. Customers follow this workflow: Customers first arrive at S1, are served, and then proceed to S2. After service at S2, with probability 0.1, a customer is sent back to S1 for rework (reentrant flow). Otherwise, with probability 0.9, the customer leaves the system. Assume the following conditions: The arrival process follows a Poisson distribution with rate 10 per hour. The service times at S1 and S2 follow exponential distributions with means 5 minutes and 6 minutes, respectively. S1 has a single server and S2 has two servers. Both have infinite queue capacity.