A shift supervisor at Tim Hortons in Halifax resolves a cust…
A shift supervisor at Tim Hortons in Halifax resolves a customer complaint about a cold beverage by processing a standard refund. Later that afternoon, a burst water pipe floods the kitchen, and the store must decide whether to close for the day, operate with a reduced menu from the front counter, or relocate orders to a nearby franchise location. The supervisor has never dealt with a facility emergency and decides to follow the same step-by-step approach she used for the complaint. What is the most likely result of applying this approach to the water pipe situation?