At a recent PI team meeting, John reported on the data colle…
At a recent PI team meeting, John reported on the data collection results following creation of the new registration process to reduce duplicate medical record creation. This data demonstrated that errors were occurring predominantly by the surgery scheduling team when receiving orders from outside physicians. After John’s report, the team brainstormed solutions on how to address further education for the scheduling team. Which step in Deming’s PDCA cycle is this an example of?