At WestJet’s Calgary maintenance hangar, aircraft inspection…
At WestJet’s Calgary maintenance hangar, aircraft inspections used to be divided so that one technician checked the landing gear, another inspected the fuselage, and a third tested the avionics. WestJet restructured the process so a single technician now completes the full inspection of one aircraft. Within three months, inspection thoroughness scores improved by 16%, and technicians reported a stronger sense of ownership over aircraft safety. Which Job Enrichment strategy did WestJet apply, and which core job characteristic did it most directly strengthen?