In a product crisis, ______ and ______ can help a company to rebuild its image in the marketplace.

Which of the following is driven by the threat of a lawsuit?

The movement toward corporate social responsibility encourages good citizenry from businesses with obligation only to society, not to the environment.

Measuring corporate social responsibility efforts includes examining the impact on end-recipients as well as how ______ perceive the activities.

In most cases, what is the primary goal of issues management?

Which of these have transformed the way public relations is practiced?

When beginning discussions about corporate social responsibility, PR professionals often need to first counsel upper management on the benefits of relationship-building programs, and why they need to be aligned with ______. 

In Benoit’s typology, which of the following occurs in the denial category?

The movement toward corporate social responsibility encourages good citizenry from businesses with obligation only to society, not to the environment.

CSR can be defined as the sum of ______ taken by a company to address the economic, social, and environmental impacts of its business operations.