Annika conducted a PDC to evaluate why the maintenance team was skipping the equipment cleaning protocol at the end of each shift. The results of the assessment indicated that the materials necessary to complete the task were inadequate. Often, when staff attempted to sanitize the equipment, the essential materials required for the task would be damaged or missing. Given the results of this assessment, which of the following would be the most appropriate intervention to use?

On Samir’s first day at the auto factory, his supervisor first had him observe the assembly line workers implement the protocol. Next, the supervisor had Samir practice the protocol with him several times. Lastly, the supervisor observed Samir implement the protocol independently while providing feedback on his performance. This scenario is an example of which intervention for improving performance?

Nataly is reviewing a treatment plan written by her staff member, Gina. Gina has been writing treatment plans for several months now and has since demonstrated competency with this skill. As Nataly completes her review, she finds the treatment plan is data-based, behavior-analytic in nature, and contains no spelling or grammatical errors. Given this scenario, which of the following types of feedback should Nataly provide?

Luka is a shift manager working with a staff member who has not been following the correct protocols when taking clients on community outings. He interviews the staff using the PDC-HS to gather more information on the performance problem. This scenario is an example of which stage of the performance improvement process?

Noel is working with Francesca, a teacher, in a general education classroom. He tells her, “Francesca, you do such an excellent job running circle time. You always have a structured lesson and there are frequent opportunities for active responding. Data show that the students are on task more than 80% of the time. Really great job!” Noel is delivering which of the following types of feedback?

Thomas is training a new cashier on how to complete the checkout process for a customer using the cash register. The new cashier correctly completes the checkout process, and Thomas says, “Great job! You completed all of the steps correctly. Now you can give the customer their receipt.” Thomas is delivering which of the following types of feedback?

During a direct observation of a therapist’s performance on the implementation of a behavior-intervention plan, an observer records that the therapist was on their phone right before incorrectly implementing the plan. Following this incorrect implementation, the observer also notes that the therapist’s supervisor uses their computer and fails to provide direct feedback to the therapist. Given this scenario, which tool is the observer using to assess performance?

At a manufacturing line, there has been a growing rate of defective products per shift. The results of a PIC/NIC analysis suggest that there is frequent praise for meeting high standards of production and quality control processes, but these often slow production and result in longer shifts. Given these assessment results, which of the following would be the most appropriate intervention to use?

A manager counted the number of first-aid kits completely packed at the end of an employee’s shift. Which of the following is the manager using to measure performance?

Davari is reviewing graphs completed by their supervisee, Lilia. Lilia has been creating graphs for several weeks now and has since mastered this skill. As Davari reviews, she finds that Lilia’s graphs are well-aligned, include all necessary labels, and feature the appropriate lines for phase-change lines. Given this scenario, which of the following types of feedback should the supervisor provide?