While toxin handlers can be found at any organizational level, leaders often fill this role, operating near the top of the organization

Match the following types of evil to its root cause as discussed in class: Evil as 

What is the most important thing you have learned in this class and how you are going to apply it to your personal life to become a better person and better leader? 

What are the three stages of a crisis: 

Social loafing is the tendency for individuals to reduce their efforts when placed in groups.

Servants leaders put the needs of followers before their own needs

A crisis is any major unanticipated event that poses a significant threat. Such events are common in the workplace and society.

According to the video from chapter 7 “Harvard Negotiator explains how to argue” the author Don Shapiro claims that there are three big barriers that we can overcome to have more effective conversations. What are they? 

five dimensions of organizational trust are competence, openness, concern, reliability, and identification. Match them to its description. 

We discussed seven important principal during a crisis, which is NOT one of them?