Organizational processes in value chain management organizations need to eliminate ________.

A high-quality product that doesn’t break down and doesn’t suffer from significant performance deterioration over a long period of time is said to have ________.

When a company does the minimum that the law requires, it is meeting its ________.

A software company that puts almost all of its performance measurement effort into measuring the total number of units that the company and its competitors sell most likely wants to excel at ________.

Why do managers often offer counseling to underperforming employees rather than just fire them?

A(n) ________ organization is able to change rapidly as needs require.

The lengthy process by which a job is examined in detail in order to identify the skills, knowledge and behaviors necessary to perform the job is known as a ________.

Which method of reducing resistance to change is most likely to backfire on the manager who uses it?

Organization development (OD) helps employees ________.

The “white-water rapids” metaphor envisions an organization as ________.