Learning to feel what our families and culture say we should feel is

The cognitive labeling view of emotions regards emotions as instinctual responses to external stimuli.

A form of nonlistening is ________, which involves focusing only on particular parts of a message.

Expressing feelings is always advisable.

Monopolizing is detrimental to both the person who is being neglected and the person who is dominating the conversation.

External obstacles to listening include message overload, message complexity, and physical noise.

We respond differently to the same phenomenon depending on the meaning we attribute to it.

Listening has psychological and cognitive dimensions that hearing, or physically receiving messages, does not.

The costs of poor listening in the workplace are minimal.

“Memorial Day parades are patriotic, yet sad events,” is an example of a(n) ________ rule.