Which is not appropriate when dealing with angry clients?

The best run practices delegate the filling of prescriptions to:

An advantage of the “pause and wait” time of 3-5 seconds is _________.

When the veterinarian is acting as a consultant to the client, he/she is using the ___________.

The goal of client retention is to keep _______% of your clients over a ______year term.

To break even, a hospital must mark up their inventory a minimum of __________?

The main cause of client complaints against a veterinary practice is

An expense that contributes to the delivery of patient care, but cannot be tied directly to the  patient, client, or revenue center is a(n):

A signed Euthanasia form must have a clause that states the client’s pet ____________________________.

When a client calls a practice to inquire about the cost of a spay before scheduling an appointment they are asking about?