Carmeria’s CozyCakes is a local bakery that has multiple are…
Carmeria’s CozyCakes is a local bakery that has multiple area locations. After reading through customer satisfaction surveys, Carmeria, the owner, notices that the quality of the baked goods is not up to par. After setting up a meeting with location managers and shift leads, Carmeria invests in training sessions for all employees. In these sessions, all employees are retrained on the baking process for all the baked goods Carmeria’s CozyCakes offers. This represents what stage of Lewin’s implementing change model?