The term used to describe when information that is not shielded and can be introduced at a trial to support a patient’s malpractice action against a hospital or physician is _____.

To help organizations change it is not necessary for the PI team to create a clear strategic vision that is simple, flexible, and easily communicated.

What is one way healthcare organizations can combat the resistance to change commonly experienced by employees during a transition?

When an employee has their job duties or workflow change, it can be common for the employee to experience grief as part of the change process.

. In a malpractice action, when there is evidence that failure to exercise due care is responsible for actual patient harm this is called _____.

During which of Lewin’s phases of change, does the change the organization has made become the new normal?

During which of Lewin’s phases of change, does the change the organization has made become the new normal?

Sites such as Hospital Compare use aggregated data to describe the experiences of unique types of patients with one or more aspects of their care. What is this data collection called?

The patient experience manager at a local hospital is initiating a PI project to improve overall patient satisfaction for all outpatient departments. This manager is providing the budget for the project as well the vision for change. In this situation, the patient experience manager is considered to have what role in this project?

At this stage in project management process, the status of the project is assessed regularly in reference to planned activities and their timeline. If the project is off target, a project manager would take action to bring it back on track.