When an owner wants to dispose of their pet’s body at home, the most important consideration must be __________.

After a client accepts a treatment plan and before they leave a practice, they should always

It is important to educate clients about zoonotic diseases because

Which of these is not an aspect of marketing?

The most important person to any veterinary hospital is ?

Which is not appropriate when dealing with angry clients?

The best run practices delegate the filling of prescriptions to:

An advantage of the “pause and wait” time of 3-5 seconds is _________.

When the veterinarian is acting as a consultant to the client, he/she is using the ___________.

The goal of client retention is to keep _______% of your clients over a ______year term.