​ Each state has written laws or statutes that define what certified or licensed health care workers can do, which is called managed care.

What is an example of a formal source for finding a potential job? ​

Environmental communication barriers can also be called ____ factors.​

​ What is the medical term for a fast breathing rate?

​ Which characteristics will always lead to a positive relationship?

When speaking on the telephone, you lose the ____ feedback that is so valuable in effective communications.​

​ What type of two-way communication is often the most personal in nature?

Which behavior is the best reaction to constructive criticism?​

A measure of a health care professional’s sincerity is his or her ability to ____ with patients.​

​ Which of the following is an informal source for finding a potential job?