______ arise when customers become dissatisfied with a competitors products.

When a listener attempts to throw aside a speaker’s problems by switching to a more comfortable topic, it is known as:

The process of extracting patterns from data located in the data warehouse is called:

“People who value appreciation and a pat on the back, love social situations, like to inspire others, and are extroverted, readily showing emotion to others” are described as which personality type?

The phrase, “We all want to be acknowledged and welcomed warmly by someone who sincerely is glad to see us”, reflects which basic customer need?

The ______ approach to serving customers is a concept that understands customer service to be fundamentally inter-related with a customer’s actual value as a customer.

Which generation is resourceful, self-reliant, distrusts institutions, and is highly adaptive to both change and technology?

Repeating back what is said using other words for clarification is called:

Which generation came of age in the midst of tremendous economic expansion, learning to use all of the convenience-oriented products that came on the market during their youth?

_________ is when people categorize individuals or groups according to an oversimplified standardized image or idea.