The stage of project team development in which conflicts emerge is called _____.

Briefly explain what this tool is used for in Change Management?  

There are six critical areas that need to be addressed in a healthcare organization’s emergency operations plan (EOP).  Name at least 3 of them.

This technique promotes systems thinking and includes the use of flowcharts to define high-risk processes.

The established criteria against which the decisions and actions of healthcare practitioners and other representatives of healthcare organizations are assessed in accordance with state and federal laws, regulations, and guidelines are called _____.

Governance of a healthcare organization is comprised of the board of directors and the ____.

The regular presentation of concise, appropriately displayed monitoring data for hospital board of directors and leadership that provides minute to minute data in an organized, comparative format that maximizes the use of the time and assists its members in accomplishing oversight activities is called a ____.

There are five categories of decisions that Joint Commission can make upon completing the accreditation process.  Name and briefly describe two of them: 1. 2.

This organization accredits managed care organizations, managed behavioral health organizations, and credentials verification for physician organizations:

Name three members by title who might typically make up the composition of  a Joint Commission survey team.