Front office, reservations, housekeeping and uniformed services are four departments within a hotel’s _________________________ division.

 A cruise ship is under the command of:

 Companies with good training programs experience lower turnover than those that do not offer training of any sort.

The most common method used to influence demand in the hotel industry ____________.

Robert M. James started the International Council of Hotel and Motel Management Companies in order to:

Which of the following food service operations would probably require the least start- up capital?

People who tend to seek a vacation where they can swim and lie on the beach belong in the ____________ group of travelers.

 Making people “bond” has not been shown to be effective in broadcast ads

Which of the following is not one of the advantages of owning a franchise?

Which of the following statements concerning business format franchises is true?