____ can be useful in collecting information about beliefs and attitudes as long as they are anonymous and there is assurance the results will be acted on.

AIDET is an acronym that stands for ____.

Three major sources of power within an organization are ____.

____ is the tendency for interventions to be delayed, diluted, or defeated by the response of the system to the intervention itself.

After simplicity, the second most important quality of one’s message is ____.

A hallmark of increasing ____ is the increasing openness of national borders to flows of goods and services, financial and human capital, information, and expertise.

A ____ is used by the IRS for assessing whether hospitals are operated to serve a charitable purpose.

The purpose of ____ is to bring people together, while avoiding the negative effects of differences in power of different participants and of limits in perspectives of each department and level in the hierarchy.

For managers, one the most perplexing features of health care organizations is that they frequently exhibit ____ behavior.

The ____ stores information regarding physicians’ and dentists’ professional competence and conduct.