A manager needs to address a situation with an employee who…

A manager needs to address a situation with an employee who has suddenly started coming in late each morning. The manager’s initial idea is to reprimand the employee, but soon realizes that finding out what is wrong first would be the better move. The manager asks the employee about the situation and realizes that the employee is dealing with some new hardships at home. The manager and the employee work together to find solutions. What is this an example of?