Brand new employees cannot be change agents  

Briefly describe the 3 bullet points Kotter and Whitehead highlight for the counterintuitive  method for saving your good idea: 1. 2. 3.

The OCAI is meant to assess 6 key dimensions to organizational culture: Dominant Characteristics, Organizational Leadership, Management of Employees, Organizational Glue, Strategic Emphasis, and Criteria of Success. Define: Dominant Characteristics Organizational Leadership Strategic Emphasis

It is likely the manager will score themselves higher on the MSAI than the subordinate, peers, and supervisor respondents will.

Of the 9 steps listed below, identify the 4 missing stages of initiating organizational change. Reach consensus regarding current culture Reach consensus regarding desired culture Determine what changes will and will not mean Identify ______________________________ Identify a strategic action agenda Identify _____________________ Identify leadership implications Identify ____________________ Identify _____________________  

When is the counterintuitive method most likely not to work?

Many factors influence communication with clients.  Which factors affect communication? (Select all that apply)

The nurse is caring for a client who has had many admissions and readmissions to the hospital. The nurse comments to the oncoming nurse, the client “just wants his drugs.”  Which offense could the nurse be charged?

The nurse takes control and begins to direct other members of the health care team during a crisis. What style of leadership is this nurse portraying?

The client states, “When I’m anxious, the only thing that calms me down is alcohol.”  The nurse responds, “Other than drinking, what options have you explored to decrease anxiety?”  Which therapeutic communication technique is being used in this interaction?