A patient calls into the customer service department to complain about the long wait times she experienced in the emergency department. She feels that her charges were excessive compared with the time that it took to receive attention. What is the primary focus of her complaint?

A rapid response team within an acute care hospital is comprised of critical care physicians, nurses, and respiratory therapists. The team assists staff throughout the hospital with detecting and managing imminent patient deterioration. This is an example of a _____ organizational form.

The United States recruits more internationally educated nurses (IENs) than any other country. The largest group of IENs in the United States is from:

The _____ Act provides incentives for adoption and implementation of electronic health records (EHRs) while enhancing privacy and security for patients and providing incentives for practitioners and hospitals to engage in meaningful use.

The formal process of using patient data for providing evidence for the design of care protocols is termed:

The staffing method used when units are staffed below maximum workload conditions and staff is then supplemented when needed is called:

There is evidence of a link between _____ employees with higher productivity and more satisfied customers.

An approach for decreasing nursing RN skill mix was implemented in a one size fits all approach across organizations in the 1990s. These changes in skill mix led to:

Which organizational theory emphasized the informal aspects of organization social structure and was influenced by the Hawthorne experiments?

Donabedian’s aspects of quality include: (Select all that apply.)