What are the attributes of patient-centeredness in health care? (Select all that apply.)

Who is ultimately accountable for the appropriateness and supervision of the delegated task?

Which of the following are never events? (Select all that apply.)

The nurse manager of a medical-surgical unit realized that there are differences in dealing with the varied generations of her nursing staff. How does the nurse manager communicate effectively with the Generation Y staff members (those born after 1980)?

A client’s wife is concerned about her husband’s declining health. He has been admitted with an acute myocardial infarction and has had two myocardial infarctions before this admission. He is not a candidate for surgery. She and her husband have discussed “no breathing machine” for long-standing care, but she is unsure of his wishes if he were to need a “breathing machine” for a short period. The nurse discusses his current condition and care with the client and his wife. She also organizes a team meeting consisting of the client’s physicians, social worker, pastoral care person, and nursing staff. During this meeting, the nurse helps the wife share her concerns and the client’s concerns with the rest of the team. What type of communication technique is being utilized by the nurse? (Select all that apply.)

The nurse manager is evaluating Brandon, an emergency department (ED) nurse. The manager obtains input about Brandon’s performance from another nurse in the ED, the ED physician, a patient-care assistant, and Brandon himself. The type of performance evaluation the nurse manager utilizes is:

Standardization of _____ provides a uniform structure for information delivery and flow in order to facilitate exchange among those involved in common work processes.

The nurse on a medical unit is caring for a 19-year-old with complications from a congenital heart defect. The client’s mother is consistently at the bedside asking questions and attempting to direct the treatment plan. Which of the following shows how the nurse should communicate with the mother?

Principles of a fair and just culture include: (Select all that apply.)

Professional practice models (PPMs) refer to the conceptual framework and philosophy of nursing within an organization. The core elements of a PPM include: (Select all that apply.)