Business writing experts say that the most important strategy behind good written communication is to be:

Which of the following is a benefit of having a messaging on-hold system?

The process in which a message arrives from a sender, and the senses pick up the message and relay it to the receiver is called:

Seeking to understand the other person’s position without personally getting emotionally involved means to practice:

______ characterizes the listener’s feelings. (Example: “When you , I feel ”)

Which of the following is not one of the three softening techniques?

Which nonverbal behavior can be interpreted as readiness or aggression?

The irritations that arise from the way a company delivers its products or services is known as:

A set of standards that companies develop to help provide their employees with guidance about what is appropriate to wear to work is called:

Listening with your whole mind and body is known as: