Tanya was looking forward to the speaker’s presentation on h…

Tanya was looking forward to the speaker’s presentation on home energy efficiency. But the speaker wanted to be sure that all audience members understood what he had to say, so he spoke in a deliberate, slow fashion. The technique backfired, causing most of the audience to become bored and some to even leave, including Tanya. Which barrier to listening does this demonstrate?

Astrid ordered her steak cooked medium-well at her favorite…

Astrid ordered her steak cooked medium-well at her favorite restaurant. When the server returned with her steak, Astrid cut into it, saw that it was red in the center, and said to the server, “OK, what part of ‘medium-well’ didn’t you understand? I want you to take this back and cook it so it’s edible. This is ridiculous!” Which term best describes Astrid’s communication behavior?