In the last three months on Amazon.com, I purchased dish detergent, cable modem, dog collars, lotion gift set, queen bed sheet set, contact solutions, shampoo, iPhone case, HP OfficeJet Wireless printer, and kindle ebooks. And, I use my Amazon Prime membership at Whole Foods for discounts. Based on this information, which competitive priority best describes Amazon’s intent?

Honda Motors is looking for a supplier that is ISO 9000 certified. They need a supplier for an electronic sensor for their Accord line of cars, and they can be from the international market.  They will only consider suppliers meeting minimum quality standards, and ultimately will select the low cost supplier.  Which of the following is most true?  

Dr. Newsom  goes into sporting good store looking to purchase golf shoes.  After trying on all the golf shoes in the store, she purchases the golf shoe that is the most comfortable for her feet.  Which of the following is most likely correct?

The following table lists all costs of quality incurred by Sam’s Surf Shop last year.  What was Sam’s appraisal cost for quality last year?     Annual inspection costs $ Annual cost of scrap materials $ 286,000 Annual rework cost $ 34,679 Annual cost of quality training  $ 456,000 Annual warranty cost  $ 1,546,000 Annual testing cost  $ 543,000

Common cause variation 

Characteristics that distinguish services from manufacturers include all except:

The process structure that best describes where payroll is processed at a hotel is:

Every process has

What is the purpose of the Malcolm Baldrige Award?

A process exhibiting only common cause variation is said to be?