User support provides users with technical information, training, and productivity support.​

​In addition to helping to gather and analyze facts, many programs also automatically perform fact-finding for systems analysts.

Most large companies rely on one person to evaluate systems requests instead of relying on a systems review committee.​

Many hardware and software companies offer _____ for IT professionals, which verifies that an individual demonstrated a certain level of knowledge and skill on a standardized test.​

Most large companies require systems that combine transaction processing, business support, knowledge management, and user productivity features.​

​_____, a human resource issue, is a possible cause of cost overruns in an organization.

​A list of topics should be sent to an interviewee several days before the meeting, especially when detailed information is needed, so the person can prepare for the interview and minimize the need for a follow-up meeting.

​Knowledge of a company’s formal and informal structures helps a systems analyst determine the people to interview during the systems analysis phase.

​When tasks must be completed one after another, they are called concurrent tasks.

The purpose of an interview, and of the preliminary investigation itself, is to convince others that a project is justified, not to uncover facts.​