Cliff forgot to respond to a client’s e-mail requesting a ch…
Cliff forgot to respond to a client’s e-mail requesting a change to their order. Because of this oversight, the wrong products were shipped to the client. Today, the client called you (as Cliff’s boss) to complain. Based on the concept of Redirection illustrated in the Whale Done video, which of the following statements is the best way to begin your feedback to Cliff?