[FinB] Enrique uses behavior skills training techniques to t…
Enrique uses behavior skills training techniques to teach staff how to meet and speak with new clients of various cultural backgrounds by engaging in active listening skills, making empathetic statements, avoiding jargon and using understandable language, and moving from open-ended to closed-ended questions. Which area from the Gatzunis (2020) study is being targeted when teaching cultural humility in this scenario?