Karen, the HIM coding manager, has evaluated the need for cr…
Karen, the HIM coding manager, has evaluated the need for cross-training between the inpatient and outpatient coders in her facility. She is developing a training plan to develop each of the coders in the areas for which they need additional skills. She has introduced the following change management building blocks: awareness, desire, knowledge, ability, and reinforcement to help the coders move through the change. Which of the following models is Karen utilizing?