Later in the same interview, you inquire about the candidate…
Later in the same interview, you inquire about the candidate’s experience leading teams by asking the following question: “Tell me about a situation where you were the leader of a high-performing work team? What was the situation and what approach did you take to leading your team?” In response to this question, the candidate says the following: “I was a member of a team that received an outstanding customer service rating from our client. Our boss was thrilled and we all received recognition at a recent town hall meeting. I’m really proud of what we were able to accomplish.” What would you say next to this candidate in order to obtain a complete behavioral response? Write the EXACT wording of the question you would ask. Briefly describe (in 1-2 sentences) the rationale behind your question.