Laverne is the newest member of the HIM management team and…
Laverne is the newest member of the HIM management team and she just graduated with her bachelor’s degree in HIM. She has her RHIA credential and did well in school. Laverne’s job responsibilities include managing 20 employees in the electronic record management area of the HIM department. Laverne has the credentials and education required for this job but she is lacking which of the following that would provide her with the accumulation of relevant action, knowledge, skills, and abilities that could enhance her job performance?